Frequently Asked Questions  

Are all the products created by Julie Stinchcomb?
Yes. All the products on this site have been created by Julie Stinchcomb, owner of Pinecombe Studios. Some of the product, however, has been published by The Printery House. Those products have the Printery House logo printed on the back with copyright of the artwork by Julie Stinchcomb underneath. All other product is published by Pinecombe Studios and those products have the Pinecombe Logo printed on the back.

How long will it take to receive my order?
All orders are shipped USPS within a day or two of receiving your order. You can expect most orders to arrive within 5 to 7 business days provided merchandise is in stock.

What are your shipping rates?
Cart Subtotal Before TaxShipping Cost
Less than $20.00$5.95
$20.01 - $50.00$6.95
$50.01 - $80.00$7.95
$80.01 - $100.00$8.95
$100.01 - $200.00$9.95
$200.01 or more4.5%

What if my product arrives damaged?
Pinecombe Studios will replace any merchandise that is damaged in shipment.

What is your return policy?
If you are not satisfied with your order for any reason, we will accept the return of merchandise for refund or exchange up to 30 days from the time of purchase. Customer is responsible for return shipping. Please call or contact us to let us know why you are returning your merchandise.

Does Pinecombe Studios ship overseas?
Yes, we ship overseas. Shipping fees will be adjusted according to the overseas address.

Do I need a sign up for a PayPal account to checkout?
No, you can checkout through PayPal without creating a PayPal account. Simply enter your name and credit card information and PayPal will process it as a standard transaction without requiring an account.

 

© Copyright 2007. Pinecombe Studios LLC logo and all products on the Pinecombe Studios LLC site are copyrighted.
Reproduction of these products and pictures in any form is strictly prohibited.
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